eCommerce with active sales
eCommerce Diagnosis
We analyze the purchase journey to detect issues that may be affecting conversion, from site arrival through checkout, customer support and post-purchase.
We combine technical and behavioral analysis with real purchase testing when the project requires it.
Tell us your problemWhen to apply this diagnosis
Designed for eCommerce operations that are already running and need to identify where friction occurs or what to fix first.
Your site gets traffic but sells little
There are visits, but conversion is low and it's unclear where opportunities are being lost in the journey.
Campaigns bring traffic that doesn't convert
You invest in acquisition, but visits don't consistently translate into sales.
There's abandonment during the purchase
Users reach the product or cart but don't complete checkout.
Growth has stalled
Your eCommerce works, but results have stopped growing or show variations that are hard to explain.
Channels don't support the purchase
WhatsApp or email inquiries have delays, go unanswered or lack proper follow-up.
Multiple issues with no clear starting point
There are technical, commercial or experience issues to fix, but they haven't been prioritized.
What we analyze
The diagnosis can cover the full journey, from how users arrive to what happens after the purchase.
Visibility and traffic
SEO, search intent, landing pages and organic traffic quality.
Site and performance
Speed, Core Web Vitals, mobile experience, navigation and technical issues affecting the experience.
Behavior and friction
In-site journey, engagement, drop-off points and obstacles before purchase.
Cart and checkout
Cart, forms, payment methods, validation, errors and steps required to complete the transaction.
Support and digital channels
WhatsApp, email and other contact points linked to inquiries and purchase assistance.
Delivery and post-purchase
Communications, tracking and post-transaction experience when within scope.
Real purchase testing
Metrics don't always capture what a customer experiences during a purchase.
When the project requires it, we place real orders to verify the full process: navigation, cart, checkout, payment, communications, support and post-purchase.
Current coverage
Argentina · Bolivia · Chile · Colombia · Paraguay · Peru · Costa Rica · Mexico · United States · Spain
What you receive
We document the issues found, their severity, what to fix and in what order.
Documented findings
Issues detected and the journey stages where they appear.
Evidence
Metrics, tests and observations supporting the findings where applicable.
Prioritization
Issues ranked by relevance to determine what to address first.
Recommendations
Guidance on what to fix or review and what should be validated during implementation.
Action plan
A roadmap to organize improvements and support execution.
The report is delivered separately for technical teams and management, supporting both implementation and decision-making.
After the diagnosis
Recommendations can be implemented by your own team or vendor. If you need additional support, NebulaPixel can accompany the implementation, validate changes or take charge of the agreed improvements.
Internal implementation
Your team executes the plan.
Guided implementation
We review and validate the changes.
NebulaPixel implementation
We execute the agreed improvements.
Need to know where your eCommerce is losing sales?
Tell us what's happening and we'll review the case to determine what kind of analysis you need.
Tell us your problem